Frequently asked questions

Shipping-related

When will my order be shipped?

We will process your order within 1-2 business days after receiving your payment.

Is international shipping available?

Yes, we ship internationally.

What is the standard shipping rate?

Free delivery:

  • Free delivery in the Netherlands for orders above €75.
  • Free delivery in Europe for orders above €125.

(i.e., Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom).

Standard delivery fee:

  • Netherlands: Standard shipping starting from 4,99 euros.
  • EU region: Standard shipping starting from 12 euros.
  • Worldwide: Standard shipping starting from 22 euros.

For more information, please check out our shipping & delivery policy.

Is it possible to update the delivery address after placing the order?

If your order hasn't been dispatched, please reach out to our customer service team (pawaselect@gmail.com) with the order number for assistance in updating the shipping address. Unfortunately, once the order has been shipped, we regret to inform you that the shipping address cannot be altered.

Can I change or cancel my order?

Yes, you can modify or cancel your order before it is shipped. Kindly get in touch with our helpful customer service team at your earliest convenience to make any adjustments or cancellations.

Payment-related

What types of payment do you accept?

We accept PayPal, AMEX, Union Pay, Shop Pay, Google Pay, Mastercard, Maestro, Visa, iDEAL.

Return/ replacement-related

Do you accept returns or replacements?

We offer a 14-day money back guarantee from the date when the order is delivered. Please contact pawaselect@gmail.com if you want to return the order.

For more information, please visit our return, replace, and refund policy.

Support

What is your service hours?

We're available from 10:00 am - 05:00 pm from Monday to Friday.

Please contact us here.